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All sales are final unless an error occurred on the behalf of Eccentric Goddess Body Butter.
No refunds will be provided or discounts will be provided for missed sales.
Due to the nature of Eccentric Goddess Body Butter products, I am unable to accept returned products or issue refunds. If there’s an issue with your order or you are not satisfied, I will happily work with you to find a solution.
If your order is returned to me due to incorrect address or error on your part, there's a re-shipping fee that will be charged in order for me to reship your order.
If you have any issues, questions or concerns about your order, please email me at firstname.lastname@example.org
Standard shipping cost are based on a flat rate, which includes shipping and handling fees. Product ships within 3-5 business days, not including weekends and holidays once your payment has been processed. A confirmation email will be sent with tracking number to the email address you provide. Please verify that email address and mailing address are accurate upon placing your order.
When placing larger quantities or bulk orders, shipping charges will vary based on a flat rate box size i.e. (Medium, Large). A 14 day prior notice is required for these services. Please email me prior to placing your order for more details and correct shipping method.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. Eccentric Goddess Body Butter does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.
Due to the nature of the product it will turn into a liquid form in extreme heat temperatures or solidify in cold temperatures, which is normal. Once cooled down it will solidify back to its original state. To soften place covered container in warm water for about 1-3 min and will be ready for use, please keep in a cool dry place for best quality.
Cleansing and clearing recommended for accessories: Smudging with Sage or Palo Santo, sunlight, new moon or full moonlight. Do not wet or submerge under water for it will damage the natural stone and become breakable.
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products containing essential oils.